Client Assistant – Keflavík 247 views6 applications

Indie Campers provides campervans and other road trip vehicles in destinations across Europe through a seamless and personalized online experience. With a dedicated customer care team, they take out the hassle of planning a road trip and provide local travel advice, highlighting special places for an unforgettable road trip.

Indie Campers is looking for a Client Assistant to join their team in Keflavík.

Main tasks:

  • Direct contact with the clients, providing great customer service. 
  • Receive and deliver the campervans (check-ins and check-outs).
  • Using professional oral and written communication skills to register guests, process payments and explain the van.
  • Maintain updated information on van availability, reservations, and guest communications.
  • Perform all the supportive functions in order to make sure operations run smoothly, including picking up guests from/to the airport and prepare vans.
  • Verify and prepare vans before each booking.
  • Performing inspections and keeping complete, accurate records of the vehicle’s condition. 

Requirements:

  • Relevant experience in hospitality/tourism or a customer service position.
  • Degree in Tourism or Hospitality is a plus.
  • Fluent in English and Icelandic.
  • Valid driver’s license and confidence to drive a campervan.
  • International study or work experience is a plus.
  • Outgoing and friendly personality and a natural talent for customer service.
  • Excellent communication and people skills.
  • Dynamic and proactive approach.
  • Problem Solver: Flexibility and availability for last-minute challenges and ability to focus on customer satisfaction.
  • Responsible, organized and capacity for critical reflection.

Please apply by clicking on the button below or by sending your CV with “Client Assistant” in the subject line to job@swappagency.com. We look forward to hearing from you!

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Swapp Agency is an innovative recruitment firm in Reykjavik that focuses on helping people find jobs and companies to fill their openings in Iceland.

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